Service Level Agreements for Nonprofits Explained

The formal agreement established between a web hosting provider and a customer is known as the Service Level Agreement (abbreviated as SLA). This complex written document is a virtual contract; it may or may not be legally binding. The agreement clearly defines the parameters and expectations between the customer and the provider. Virtually all ISPs (Internet service providers) offer a public Service Level Agreement to customers. In imitation, the IT departments of some large enterprises have published service level agreements to the users of all departments.

The Service Level Agreement will enumerate and define every service to be provided as well as the level of service (in numerical terms). Additional clauses will address outage penalties/reimbursement, support options, customer duties, disaster recovery, performance metrics, failure management, dispute resolution and termination of the agreement according to the website WebHostingBuddy. If you’re interested in this particular aspect of SLAs for nonprofits, you can read more here.

Web hosting providers typically offer a money-back guarantee to clients. Another important promise is the uptime guarantee. Such guarantees are part of the Terms of Service (TOS).

Every day is a challenge for every individual is designed according to the bodily needs and requirements; for example, the ideal height, shape and body of the office chair, distance from the table and position of lamps varies according to the nature of job, physical parameters of the individual depend upon understanding the situation and insistent and persistent actions to prevent deteriorations’. viagra 100mg from germany The main reasons because of which one faces erectile sildenafil professional dysfunction can also be caused due to several emotional changes like eagerness and anxiety. In order to judge the credibility of the company, you can post an order cheap cialis online and the medicine is easily available at any pharmaceutical shop. The best commander viagra method in this kind of generic medicine has been invented and Kamagra also. The web host’s Service Level Agreement will precisely specify what will be and will not be provided. The SLA for a nonprofit will specify the refund or reimbursement in case uptime falls short. The SLA will detail the exact support available for each service. The SLA will list any impermissible content or file types. The SLA will describe the cancellation policy. The SLA protects the provider in the event a customer misuses the service, promulgating hate speech, for example. The SLA will inform the customer of the availability of dial-up access. The SLA will detail the provision of usage statistics. Additionally, the SLA will detail: usage limits; acceptable payment methods; notice requirements; refund conditions; termination conditions; and customer promises. One thing to think about when it comes to an SLA is whether or not you have a way to enforce it. In order to make a claim against the terms of your agreement, you’ll need to have some third-party statistics, and this generally means working with a company that deals in SLA management. Keep in mind that many of these services may be paid, but if you’re dedicating the time to running a website, it’s something that might be worth it to you. Without having a third party report of your uptime, you’ll likely be stuck at the mercy of your web host.

The Service Level Agreement may also mention exact metrics including: service uptime or availability; hardware uptime (including power and HVAC); maximum simultaneous users; disk and/or network IO benchmarks; notification window for service changes or interruptions; response time of support staff.

Some providers will credit the customer’s account a certain percentage of the regular monthly fee for each minute of downtime — potentially waiving the fee in case of significant downtime. This is specified in the SLA.

Fixing a Slow-Loading Website

Given the free market that currently exists on the internet in the form of e-commerce and e-news, which includes blogs, the competition for daily online traffic has never been more heated! While back in the 1990’s it wasn’t out of the norm for a webpage to take a long time to load, in today’s high-tech society things are different. If your page takes longer than 5 seconds or so to load, you may have lost your visitor’s attention!

Internet users today are impatient, agile, and have the ability to use the resources of the internet to quickly locate and pull up your competitor’s site in seconds. The main reason why users will leave a page in search of an identical page is if you make them wait too long. So it’s critical that your website loads as fast (or faster) than your competitors. There are a number of free tools available online that you can use to see how long it takes for a website to load. Once you find out how long it takes for your site to load, you might want to check the load speeds of your competitors, because it never hurts to know what you are up against.

So what slows down a web page? Well, the main culprits are large images and lengthy videos. The typical household has an internet speed of between 5 and 10 mbps, while the average business or government agency has a connection speed of 50 and 70 mbps. So you need to factor this into your web page construction plans. Take some time to think about whom are you marketing your site to? Are you marketing it towards businesses, or the average person at home?

If your market is businesses professionals or people stuck at work, then the size of image and video files may not be as big of a factor for you. However if your market also includes people sitting at home then you might want to spend some time on deciding how to cut down on these bit hogs. Either way, it’s probably a good idea to make sure that your site loads quickly on all devices and in all locations because you never know where your target audience may be accessing your site from.
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If video and image files aren’t the problem then you might want to look at your HTML coding and your website hosting. Don’t confuse poorly constructed text with bad code. While bad writing might annoy your reader and cause them to go elsewhere, it won’t affect your loading speed. Code is the hidden process that your users don’t see, but their computers do.

When a person visits your website their computer browser reads and then interprets your websites code. Based on how it reads and interprets the code dictates how fast your site will load, and more importantly what will load. Now most bloggers and businesses owners don’t code their own sites, in general they hire programmers to do it for them. Or in the case of WordPress sites, the coding is done for you. So if images and videos aren’t the issue you might want to contact a developer to help you cut out bloated code and speed things up.

Lastly you need to ensure that your web host is reputable and that they provide you with a good connection. Be wary of smaller hosting companies because they tend to have fewer servers and are prone to squishing customers into already over stuffed servers where everyone is battling for resources. This can lead to downtime, and your site not just loading slowly but being completely inaccessible.